Senior Women’s Housing Program Coordinator

Job Title: Senior Women’s Housing Program Coordinator

Reports to: Housing Program Director

Salary: $35,000 – $40,000/Year

Hours: Full time – 40 hours per week

Benefits Package: 12 days of accrued paid annual leave, 9 paid holidays. Health Care Reimbursement Program, Eligible for YWCA Retirement Fund upon completion of two years of employment.

Summary:  The Housing Program Coordinator is responsible to assist with the management of the YWCA Senior Women’s Housing Programs, including but not limited to: applicant screening, admission, case management, conflict resolution, information and referrals to community services, assisting residents with applying for permanent housing, maintaining resident and program records, assist with completing program reports, and transition of clients to permanent housing. The Senior Women’s Housing Program Case Manager will need to physically turn over rooms, which can include moving furniture, cleaning floors, spraying for pests, painting and deep cleaning.

Responsibilities and Duties:

  • Interview prospective residents through the coordinated entry system at the Whatcom Homeless Service Center.
  • Verify resident’s income meets eligibility criteria for program services.
  • Maintain a waiting list of screened applicants and contact Homeless Service Center when vacancies occur. Check in with waiting list and provide case management as needed.
  • Coordinate admissions, including room assignments, completion of paperwork and new resident orientation. Read over and agree to program guidelines.
  • HMIS data entry-must complete mandatory HMIS training through Department of Commerce. Maintain accurate HMIS data on YWCA residents at intake, during stay and at exit.
  • Maintain accurate records, statistics and documentation regarding occupancy, emergency shelter bed-nights, and other relevant data as required by contracts and outcome reports.
  • Assist residents with a housing plan including addressing any barriers to housing. Provide advocacy and problem solving to obtain and maintain permanent housing including assisted living or other senior care. Provide information about community resources that can assist in this process.
  • Provide outreach to prospective clients throughout the community.
  • Provide on-going case management with residents related to substance abuse, assisted living, behavioral health, legal issues, financial management, support groups, education and conflict resolution.
  • Assign and distribute weekly chore duties schedules and supplies. Follow up as needed.
  • Routinely survey YWCA building for compliance with resident guidelines and chores. Arrange for follow up with resident if necessary.
  • Respond to emergencies, including carrying after hours cell phone and/or coming to the YWCA outside of work hours as needed.
  • Address resident conflicts through meditation and problem solving.
  • Monitor behavioral problems. Create Program Retention Agreements with clients as needed.
  • Perform room inspections to address sanitation problems and/or maintenance needs.
  • Prepare rental references and acknowledgement of program participation as needed.
  • Maintain confidentiality except in circumstances required by law.
  • Assist with planning and conducting group activities.
  • Participate in staff meetings.
  • Work as a team player, filling in for other as needed.
  • Participate and represent the YWCA in community meetings such as Whatcom County Coalition to End Homelessness.
  • Other duties as assigned.



  • Minimum BA in Human Services or related field or five years successful work history in similar field.

Work experience:

  • Experience working with low income homeless women and or senior women.
  • Two years’ experience working in human services and housing preferred.

Skills and Attributes:

  • Strong organizational ability, ability to work independently, ability to adapt to frequent change and to handle stressful situations effectively.
  • A positive outlook with highly effective problem-solving and conflict resolution skills.
  • Strong written and verbal communication skills.
  • Accurate documentation and record keeping; ability to compile statistical data into reports.
  • Proficiency with Microsoft Office programs and data entry.
  • Understands issues of oppression, homelessness, violence against women and poverty.
  • Strong knowledge of community resources in Whatcom County; especially related to housing.
  • Must understand and embrace a respectful harm reduction, empowerment model of providing services.


  • Valid WA State Driver’s license, valid insurance and 3 years drivers abstract.
  • Washington State Patrol Background Check.

Physical Demands:

  • Need to be able to ascend and descend multiple flights of stairs to assist residents in an emergent situation.
  • Lift and carry up to 25 lbs. of resident belongings and/or donations.
  • Regularly required to listen to and provide feedback to residents; sit for extended periods of time; be able to frequently stand, walk, climb or balance.

How to Apply

Please email your resume and cover letter to